DELIVERY INFORMATION

DELIVERY CHARGES

Minimum carriage paid order £200. Orders under £200 are accepted but will be subject to a £7.50 delivery charge.
Highlands, Channel Islands, Scottish Islands, Northern Ireland, Eire – a carriage surcharge will apply.
We accept the following payment methods: Cheque, BACS, Visa, Maestro, or Master Card.

GENERAL DELIVERY INFORMATION

Deliveries must be signed for by a competent adult and if no one is in to take the goods a £20 redelivery charge will have to be administered and we reserve the right to charge this without notice, for this reason it is always beneficial to deliver to a work address. Please advise us if you require delivery on a certain day otherwise the goods will be picked, packed and sent at our earliest opportunity.

Whilst we keep good stocks any item that is out of stock will be substituted for a similar item of equal or greater value – however we will attempt to contact you to discuss a preferred replacement.

Please make sure you only sign for the amount of items delivered and that you check you have everything you have ordered immediately.

CLAIMS FOR SHORTAGES

Claims for shortages must be made in writing within three days of receipt of your order by post or email at info@trafalgargrouptrading.com, detailing what is missing and your consignment number. We can then contact the couriers for the location of the missing item. In the event the item cannot be found we will either send a replacement or arrange a credit.

DAMAGED GOODS

In the event of our products being delivered to you damaged please take photographs, and please notify us immediately on 01603 343488 or via email at info@trafalgargrouptrading.com so we can arrange a replacement and collection of the damaged goods or a refund.